Decision Making Model

Decision-Making Models Carly Cossette Foundations of Problem-Based Learning/MMPBL500 May 12, 2011 Louise Stelma Decision-Making Models My experience with decision-making models in the work-place has been limited. Most of the jobs I pass held I was the one who was told what to do. When I worked at The nursing home store I had the opportunity to take on a more(prenominal) than supervisory role and was able to ease up more of the decisions which I will try to highlight here. When dealing with customer service the goal is to always optimize, to find the best probably balance among several goals (Bateman&Snell, 2004). You want to make the client able as well as the store man sequencer. During my two age all of my decisions were programmed decisions. They baffle objectively correct answers and can be solved by using simple rules, policies, or telephone number computations. (Bateman&Snell, 2004). When working for a big corporation every employee must operate wit hin certain guidelines. How to navigate these guidelines and still block on the customer happy is the difficult part. I had a customer come in that was given an already fill extinct disablement from a remodeling fraternity and wanted to make a corrupt. The problem was the check was made out to home plate Depot Credit Services not The Home Depot.

It was later on hours and the company that issued her the check could not be reached and she wanted this interpreted care of estimable away. The only way we could take the check was if it were a payment on a credit add-in account. I opened her a credit card, emp loy that toward her purchase and used the ch! eck to pay the credit card arrive at right away. It may have taken longer than she would have wish but in the end everyone was happy. Although the problems Ive faced in the work-place have been relatively straight-forward I still used the decision-making model. In customer service speed is crucial so it is most-valuable to go through the steps as quickly as possible. I became very good at reaching an optimum progeny in a short time...If you want to perplex a full essay, order it on our website: OrderCustomPaper.com

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